We're here to help

Need help? We've got you covered! Below you will find answers to the most common Royal questions.

Order changes

After you've submitted your Royal order, you have 24 hours to request all kinds of changes. After the 24 hour period, changes will be accepted at our discretion.

Yes. As long as your cancellation request is made within 24 hours of placing your order.

After the 24 hour period, cancellations will be accepted at our discretion. Orders that have already been fulfilled cannot be cancelled.

Yes, please contact us via email and we’ll do all we can to help you solve this issue.

Choosing the right image

Check out our Royal Photo Guide to see what photo to choose to get the best results.

All the submitted photos go through quality control. If there's an issue with your photo, we'll contact you via email. If we do need a new photo from you, this may lengthen your delivery time by a few days.

Please note that if you refuse to provide a new photo after we have informed you that the original photo may not result in the best quality artwork, then we cannot refund you. It's your responsibility to ensure that you are happy with the photo you provide.

Returns, revisions & refunds

Your order is 100% unique and custom made just for you. Therefore, we do not accept returns / refunds.

If you have a problem with your order, let us know and we'll fix it for you.

Remember, we offer artwork previews and unlimited revisions so you can make sure you're 100% happy with your artwork before printing!

Once your portrait is ready, you have 3 days to send us your edit requests.

We're proud to offer unlimited revisions free of charge, so you can be confident you'll love the final outcome!

Contact us and we will resolve this issue immediately!

Shipping & delivery

Absolutely yes – true royalty knows no borders! Wherever you are in the world, we can ship a portrait to you.

Yes, we’ll email one to you. We know how crucial it is for our customers to be informed about their order, so we’ll send it to you as soon as possible.

Once you’ve got your tracking number, your portrait should arrive within a few days.

If you still haven’t received a tracking number within 14 days of your order, please email us.

Don't worry, just send us an email and we'll let you know exactly where your parcel is.

At this time, we are unable to ship multiple products on the same order to different locations. If you need to ship the products to multiple locations, just place separate orders.

It depends on what items you have purchased. Your order may arrive separately, although in most cases, all items are delivered together.

We've been told that our portraits make the most amazing gift for Christmas. And we have to agree!

Currently, we would advise ordering no later than December 10th for Christmas delivery. Our Christmas cut-off dates will be announced in the near future.

Please note that in these cases we cannot offer any compensation due to late delivery.

Return to sender/shipping failure situations occur when the shipping address is incomplete or incorrect. If this is our fault, we will resend your parcel or offer you a full refund. If the wrong address was provided at checkout, we are sadly unable to reimburse any costs.

Our packaging has been carefully designed to protect your portrait while it’s in transit. Your canvas will be wrapped in plastic to keep out moisture, and held securely in the center of the box to avoid scuffs or scratches.

In the unlikely circumstance that your portrait arrives damaged, please email us.

Other popular questions

We accept all major debit and credit cards including Visa, Visa Debit, MasterCard, American Express and more. We also accept PayPal and Stripe payments.

Our experienced digital artists use a range of proprietary photo editing techniques, professional photo re-touching as well as a number of complex brush strokes and blending processes to turn your original photo into a Royal Masterpiece!

Yes! All customers get to preview their artwork and request any changes before printing. We'll email you once your preview is ready. You have unlimited revisions should you want to change anything and we don't send your order to print until you're 100% satisfied.

We like to keep it classy and true to the original, so at this time, we can't offer to make adjustments to the background or your chosen costume.

Looking for fast shipping worldwide? We make it possible!

We are ready to make revisions until you are 100% happy with the result!

Made in USA, we are bringing home value and quality